Why is Brand Consistency important?

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Why is this important?

Avoid confusion
The obvious reason is that your potential clients and customers are being introduced to you and you don’t want to confuse them. As a small business, (in contrast to a well-known multi-national corporation) make it easy for someone to remember you by being consistent with how you present yourself. People take notice of certain elements, but can’t always remember all the details. For example, you meet a potential client at a networking event and give them your business card which features a large, red, circular logo. A few weeks later, that person is thinking they may need your services so they google your name and go to your web site. If they see a large, red, circular logo they feel confident that they’re at the right place. If, on your web site you show your logo (even the same graphic) in green, they will feel confused and question whether this is indeed the same person & company they had in mind.

People trust things that they know
The first example highlights the most basic type of confusion that can cost you sales. But often it is more subtle than that. Every time a potential client hears your business name or sees your logo it gets registered, even slightly, in their memory. The stronger a memory—and therefore connection—someone has to a brand, the more likely they are to buy from that brand. Consumers are more likely to choose brands that are familiar, because they seem known, established, and therefore trustworthy.

It makes business sense—increase your returns
Often, business owners make their corporate identity inconsistent without giving it much thought. One example is an entrepreneur who decides to hire a web development firm to create their web site and another design studio for their printed work, without having the two end products coordinated. In this example, you’ve paid for two projects but rather than having those two pieces compounding your brand and building them exponentially, you may end up with two unmatched or poorly matched marketing tools.  Therefore, the two pieces are not as effective in building brand recognition as one coordinated effort.

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