This is the opportunity to deliver the WOW factor!
This one-day session will equip you to keep
customers engaged, delighted and loyal .
The program is designed for Customer –facing staff at all levels,
including CSR’s , Supervisors, Managers and Support Staff.
The WOW outline includes:
– Not customer service, but the WOW! customer experience
– Why your company really needs YOU to give great service
– Recognising the power of your behaviour
– Dealing with difficult challenges
– The WOW! service recovery process
– Active listening and Power talk
– Dealing with irate customers
11 – 15 Princess Margaret Street, San Fernando,Trinidad & Tobago
O: 868. 653.1YES (1937) F: 868. 652.9166